Exchange and refund policy
If you do not fit the size or model, you can exchange or return the product within 14 days from the date of purchase.
To do this, you need to read the following rules:
How to make an exchange or refund
You need to fill in:
- Application for the return of the product with the reason;
- Invoice for the return of goods
Additionally, you must provide:
- Document confirming the purchase of the product: invoice or cash receipt (attached to your order);
- Your personal identification document;
- Receipt of the returned funds (in case of cash payment).
Requirements for products to be returned
To return the product, you must provide it in its original form: without damage or traces of use, with the original labels, tags and in the original packaging. If the product was purchased in a set, it must be returned in full.
The rules for returning goods purchased in the BTS Engineering online store are regulated by the Law of Ukraine "On consumer protection".
We reserve the right not to accept returned items if they were delivered to our warehouse after the 14-day period, or if the condition of the items differs from the one in which You received them.
Exchange / Return of goods within Rivne and in Ukraine
You can make an exchange or refund at the company's office located at 446 Sobornaya str., Rivne
The office is open every day from Monday to Friday from 9: 00 to 18: 00.
If you plan to make an exchange, please contact us at +38 036 267-17-70. The Manager will reserve the product for You, which will be waiting in the office.
If you plan to make an exchange, the contact center specialist will reserve the product for You and send it after receiving the refund.
If you have any questions related to the Exchange / Return of goods, you can always contact us as follows:
Refund of funds
After receiving the refund and confirming that the requirements for the returned goods are met, we will refund your money.
The refund is made in the same way As you paid for the order.
Please note that when paying with a Bank card, the refund period depends on the policy of the institution that issued the card.